Not good

This app is horrible. First, BA makes you download in order to get a ticket on your phone, and then I enter my reference number...that I JUST used to check in with on their website, and they say they cant find me. No way to get in touch with them. No way to resolve the problem. Guess Im going to have to go to the counter, as I dont have access to a printer, to print the boarding pass that I was ALREADY issued.

Jenp0607 about British Airways, v5.20